1. Shipping Policy

Order Processing

Orders are confirmed by email upon placement and processed within 1–3 business days. Once packed, a tracking number is emailed to you.

Orders may be canceled or shipping addresses modified prior to shipment. Please contact our customer support team as soon as possible if any changes are required.

Carriers & Delivery

We ship via regional couriers — DHL, GLS, DPD and others — assigned automatically by destination and parcel size.

If tracking has not updated for 3 business days, please contact us. Seasonal or weather delays may add 2–3 days.

Shipping Costs & Duties

Free standard shipping on qualifying orders — the threshold (if any) is shown at checkout. Orders ship from our regional warehouse, so no import duties or additional taxes apply to buyers.

Tracking

A tracking link is sent once the carrier scans your parcel. If not received within 3 business days, please check your spam folder or contact support.

2. Discount Code Rules

• One discount code per order. Stacking will cause the order to be cancelled and refunded.
• Codes cannot be applied retroactively to paid orders.
• Codes cannot be combined with sitewide promotions unless explicitly stated.
• Codes are non-transferable and may be revoked if used fraudulently.

3. Return Policy

Return Window

Return or replacement requests must be made within 30 calendar days of the delivery date shown on tracking. Requests outside this window will not be accepted.

Eligible Items & Conditions

Non-returnable

• Opened grow tents
• Items damaged by misuse, modification, or improper installation
• Clearance / final-sale SKUs (marked on product page)
• Items returned without prior authorization (RMA)

Who Pays Return Shipping

Restocking Fee

Non-quality returns are subject to a 15% restocking fee, covering original outbound shipping and listing costs. This is deducted from the refund.

4. Return Process

Returns sent without prior authorization may be refused by our warehouse and are not eligible for a refund.

5. Refunds

Inspection & Timeline

Returned items are inspected within 2 business days of arrival. Once approved, refunds are issued within 3–7 business days; actual arrival depends on your bank or payment provider.

Refund Method

Refunds are issued to the original payment method (credit card, PayPal, etc.). Refunds cannot be redirected to a different account.

Partial Refunds

• Items returned with missing accessories or free gifts
• Items returned in used or damaged condition beyond normal inspection

6. Damaged, Defective, or Wrong Item

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with:

• Clear photos of the outer packaging from multiple angles Including all sides and corners of the intact package
• Clear photos of all shipping labels and carton labels on the outer box Including tracking labels, barcodes, and any external markings
• Photos or videos of the defective/incorrect item Must clearly show the issue (damage, defect, or wrong item)
• Order information Order number or order screenshot

The specific compensation plan will be discussed with the after-sales department. Meanwhile, please retain the damaged packaging before the case is closed, as the carrier may require an inspection.

7. Exchanges

If a replacement is required, please first discuss the arrangement with the after-sales department.

8. Undelivered / Refused Packages

For warranty terms, see our Warranty Policy page.

Customers are responsible for coordinating delivery with the carrier. If a parcel is refused, unclaimed, or held at customs beyond the carrier's retention window and is destroyed or returned to sender, Spider Farmer cannot provide a refund or replacement. For international orders, please monitor your tracking and respond promptly to any carrier or customs notices.

9. Contact Support