There are many reasons for a failed credit card transaction. Your card may have expired or reached its limit. A credit card computer, either on our end or your bank’s end, may have encountered a machine error or your billing information may not have been accepted. If you are experiencing issues with submitting an order, please contact us.

If you can’t select shipping method when you place the order, please contact us to sort out the shipping method for your region.

Yes, if the package didn’t ship out, we can help you change/cancel the order. Please contact us to check if it’s available. (Usually in 24 hours)

Yes, we can change your shipping address if your package has not ship out. Generally, we will ship out order in 24 business hours.


We have warehouse in Germany. We arrange shipment within 24 business hours after you placed the order, and will update the tracking number along the way, usually you can get your package 3~7 business days.

Generally, preorder will ship out in 20 days.

Please keep the original package and contact us, spider farmer will help you solve the problem.

You will got an email after payment, please check your email, speciall junk email.

Usually we will use DHL, GLS.

After we shipped out the order, you will got an email with tracking number, please pay attention to your email.

More problems, please check the following blog or contact us.