FREQUENTLY ASKED QUESTIONS
If you can’t select shipping method when you place the order, please contact us to sort out the shipping method for your region.
Germany: Ship from Germany warehouse with EU Plug, free shipping, no customs.
Ireland: Ship from Germany warehouse with EU plig, please pay attention.
Europe: Ship from Germany warehouse with EU plug.
Island and remote address: We can only ship from China, buyer need bear customs clearance fee.
1, We offer Fast shipping via DHL, GLS, or other couriers in 24 hours after we got your order(Business days).
2, After the order is processed, allow 4 to 7 business days for the product(s) to reach you.
3, If your tracking number haven’t update in 3 working days, please contact us to check it.
Yes, if the package didn’t ship out, we can help you change the order. Please contact us to check if it’s available. (Usually in 24 hours, we can change it)
Please keep the original package and contact us with the pictures, spider farmer will help you solve the problem.
Yes, we can change your shipping address if your package has not ship out. Generally, we will ship out order in 24 business hours.
Enter the order number and email to Track order
CONTACT US FOR ANY QUESTIONS
Customer Service: [email protected]
Amazon order: [email protected]
Ginsheim-Gustavsburg, 65462, Germany