Warranty
Warranty Policy
Spider Farmer warranty terms applicable to products purchased through authorized channels.
Product Warranty Period
| Product Models | Warranty Duration | Terms & Conditions |
|---|---|---|
LED Grow Lights SF / SE / G Series |
5 Years | Year 1: Full warranty (Free parts, repair, and shipping). Years 1–5: Paid parts shipping or discounted replacement exchange. Accessories may incur additional shipping fees, and the product may be subject to depreciation or replacement costs. |
Supplemental Bars / Garden Lights / GGS Series |
2 Years | Year 1: Full warranty (free parts, repair, shipping). Year 2: Customer is responsible for shipping costs; full product replacement available at 50–80% depreciated value. |
Grow Tents |
1 Year | Year 1: Full warranty (free parts, repair, shipping). Over 1 Year: Customer bears all after-sales costs. Covers only defects in workmanship or materials that cause malfunction under normal use. |
Grow Accessories (2-Year) |
2 Years | Year 1: Full warranty (free parts, repair, shipping). Year 2: Customer is responsible for shipping costs; full product replacement available at 50–80% depreciated value. |
Grow Accessories (1-Year) |
1 Year | Full warranty (free parts, repair, shipping). |
Used / Open-Box Products |
1 Year | Replacement parts will be provided first for quality issues; no returns or exchanges for non-quality issues. |
What's Covered
- Defects in workmanship or materials that cause malfunction under normal use.
- Free replacement or repair at Spider Farmer's discretion.
- Year 1 shipping for warranty returns is covered by Spider Farmer.
What's Excluded / Void Conditions
- Water exposure, incorrect voltage, dropping, disassembly, or abnormal use.
- Misuse, accident, abuse, negligence, or unauthorized modification.
- Normal wear and tear including scratches, dents, or color fading.
- Damage caused by natural disasters, force majeure, or improper storage.
- Products purchased from unauthorized retailers or channels.
Geographic Scope & Transferability
- Valid in the United States, Canada, United Kingdom, European Union, and Australia.
- The warranty is non-transferable and applies only to the original purchaser from an authorized channel.
- Proof of purchase is required for all warranty claims.
How to Claim
Fill out the Warranty Request Form
Submit your request online or email us with order details and a description of the issue.
Attach Evidence
Include order screenshots, clear photos, or videos showing the technical problem.
Professional Review
Our team will respond within 24 business hours with a solution (repair, parts, or replacement).
Ship the Product
Ship the affected product only after authorization is issued. Unauthorized returns will not be accepted.
Ineligible Returns
- If a returned product is found to be ineligible for warranty service after inspection (e.g. out of warranty, customer-caused damage, no proof of purchase), Spider Farmer may charge the customer's credit card or PayPal account for inspection and return shipping costs before sending the item back.
Contact Support
Technical Support
Response Time: Within 24 business hours
Service Email: [email protected]
Business Inquiries: [email protected]
Influencer Support Team: [email protected]
Amazon Customer Support: [email protected]
Support Hours: Monday–Friday, 09:00–18:00 (UTC+8)
