Germany & Europe countries ship from Germany Warehouse, No Tax

Warranty

Regular Warranty Service

Free return or replacement within 30 days of delivery, in case of non-artificial damage.
5 years limited warranty for LED grow lights.

LED Grow Lights
Within 30 days: The light can be returned or replaced after delivery, in the precondition of non-artificial damage.
30 days -3 months: Accessories, repairs and services are provided free of charge. No return or replacement without quality problems.
3 months – 1 year: Accessories, repairs and services are provided free of charge.
1 year – 5 years: Free Accessories. The buyer needs to bear the maintenance fee and two shipping costs.
*Lights shipped from China: Free Accessories.The buyer needs to bear the shipping costs of the accessories.

Inline Fan
2 years warranty: Under normal use, provide free reparation service within warranty period . [Operating conditions: ambient temperature around 30℃; Relative humidity 15-65%]

Controller And MatKits
2 years warranty: Under normal use, provide free reparation service within warranty period.

Grow Tent And Grow Bags
Please check if the package is intact within 48 hours of receiving the product. There is no return service, including tent and mat bags. If you have any questions, please send related videos or photos of the defective product and photos of all labels on the package to email [email protected] and we will help you solve the problem as soon as possible

Request Warranty
Please send following details to email us: [email protected]  we will help you solve the problem quickly.
1.Order screenshot. The order number, product model, and order time can be seen clearly.
2.Videos or pictures about product issues.
3.Please describe the problem in detail and precisely.

Disclaimer
1. There will be a repair fee to be paid:
If the light is tampered with or found to be damaged by the customer.
The warranty is void:
If damage caused by abnormal use, such as dripping water, inputting voltage error, dropping or breaking the light, disassembling light, etc.
The extent of warranty is ultimately at SPIDER FARMER’s discretion. We reserve the right to refuse warranty repair or replacement service to anyone.
2.We only provide a warranty to customers who boughtitems from the authorized stores, such as our official website, authorized Amazon/eBay store, retailer, distributor, agent. 

Return / Exchange Request

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