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Frequently Asked Questions

Here are some of the most common questions we receive from people who are looking to buy Spider Farmer LED grow lights!

1, What payment method do you accept?

We accept PayPal, Credit card and bank transfer.

For Credit card

Pay with Credit Card

2, Where the order ship from? Need buy extra adapter?

Ship from Germany warehouse.

Ship with standard EU plug, plug and play, no need to buy extra adapter.

220V EU Plug

3, How to got order information after payment.

Usually you will got an email after you placed the order, please check junk email. Still no, please contact: [email protected]

 

4,  How to get the tracking number and track my order?

You will got an email with tracking number after the order shipped out. Please check your email (junk email)

Track order (Usually we will use DHL, GLS)

track order

DHL: https://www.dhl.de/en/privatkunden.html

GLS: https://gls-group.eu/GROUP/en/parcel-tracking

Orde ship from China, usually with FEDEX

FEDEX: https://www.fedex.com/en-us/home.html

 

5, Order several products, only received one.

To protect the products, we will ship out separately, please do not worry, contact us for the tracking number.

 

6, Package shows delivered but I did receive it, what should I do?

A, Ask your family or neighbor to check if they collected for you.

B, Contact courier to ask for help, also ask for a case number, then feedback case number to us, we need this to check with courier. (Usually need wait 7-10 business days)

 

7, Can I change/cancel my order? Change the shipping address?

Contact us as soon as possible. Usually we will ship out the order in 24 hours, if your order haven’t been shipped out, please contact to change.

 

8, Got the package/products broken, how to fix it?

Spider Farmer offer 30-days free return with quality issue, please contact us with clearly picture which can show the issue.

 

9, What does IP65 mean?

IP65 is an international standard that designates that a fixture is safe for use in wet or humid environments.

 

10, Why some red led looks dim?

Spider Farmer led grow light design with IR diodes, which looks dim than other, but it’s good for flower, please check the product pictures to confirm it’s position.

 

11, How to clean led grow light?

Unplug the power, use wipe with a towel with alcohol.

 

12, Why my dimmer box do not work?

There are 2 switches on the dimmer box, (Front one control the ON/OFF of the light, back one control the dimming)

Please confirm the back one switches always keep ON.

13, Any grow tips/suggestion on the hanging distance and dimming.

SF Series Seeding Veg Flower Veg-hanging distance FLower-hanging distance
50%-80% 80%-100% 100% 18″-24″ (45-60cm)
18hr on/6 hr off
12″-18″ (30-45cm)
12hr on/12hr off
SE Series Seeding Veg Flower Veg-hanging distance FLower-hanging distance
50%-80% 80%-100% 100% above28℃(82.4℉):
16-24″(40-60cm)
above28℃(82.4℉):

Early flower:12-18″(30-45cm)
Mid flower:8-12″(20-30cm)
Late flower:6-10″(15-25cm)

 

14, What’s the difference of different Samsung Diodes?

Difference-of-Samsung-LED

Do not find what you want? Please Contact us with your problem.

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