Here are some of the most common questions we receive from people who are looking to buy Spider Farmer LED grow lights!
For problems you might meet when Shopping and Shipping, please check the following link:
FAQs about Shopping & Shipping
1, What payment method do you accept?
We accept PayPal, Credit cards, and bank transfers.
For Credit card
2, Why did the order fail? (Payment was returned)
Don’t worry, for your property security, PayPal may check your payment. If it is judged to be an abnormal transaction (like the amount is large), then the payment will fail.
With this issue, you can call PayPal to ask for help, or try again later. Changing to another account is also ok.
NOTE for Netherlands buyers.
If you come from the Netherlands, please do not use IDEAL to make the payment, we do not accept it.
If you already paid through IDEAL, we will not receive the payment. PayPal will email you to inform the refund. Please pay attention to your email, especially the spam.
3, Why did I not receive an order confirmation email?
Usually, we will send order confirmation emails after you place your order and after the package is shipped, if you don’t receive it, it may be in your junk mailbox, please check it.
4, Why I can’t use my coupon code?
There are two general situations, one is because the product you are buying is already at a discounted price, and the other is when your order qualifies for a discount such as multiple discounts set by the website. In that case, your coupon code cannot be used.
5, Where did the order ship from? Need to buy an extra adapter?
Ship from Germany warehouse.
Ship with standard EU plug, plug and play, no need to buy an extra adapter.
6, How to get order information after payment.
Usually, you will get an email after you placed the order, please check junk email. Still no, please contact: [email protected]
7, How to get the tracking number and track my order?
You will get an email with the tracking number after the order is shipped out. Please check your email (junk email)
Track order (Usually we will use DHL, GLS)
Order ship from China, usually with FEDEX
8, Order several products, only received one.
To protect the products, we will ship them out separately, please do not worry, contact us for the tracking number.
9, Package shows delivered but I did receive it, what should I do?
A, Ask your family or neighbor to check if they collected for you.
B, Contact the courier to ask for help, also ask for a case number, then feedback case number to us, we need this to check with the courier. (Usually need wait 7-10 business days)
10, Can I change/cancel my order? Change the shipping address?
Contact us as soon as possible. Usually, we will ship out the order in 24 hours, if your order hasn’t been shipped out, please contact us to change it.
11, Got the package/products broken, how to fix it?
Spider Farmer offers a 30-days free return with the quality issue, please contact us with a clear picture that can show the issue. Or need to apply Exchange / Return
12, What does IP65 mean?
IP65 is an international standard that designates that a fixture is safe for use in wet or humid environments.
13, Why some red led looks dim?
Spider Farmer led grow light design with IR diodes, which looks dim than others, but it’s good for flowers, please check the product pictures to confirm its position.
14, How to clean led grow light?
Unplug the power, and use a wipe with a towel with alcohol.
15, Why my dimmer box does not work?
There are 2 switches on the dimmer box, (The front one control the ON/OFF of the light, back one control the dimming)
Please confirm the back one switch always keep ON.
16, Any grow tips/suggestions on the hanging distance and dimming.
|SF Series||Seeding||Veg||Flower||Veg-hanging distance||FLower-hanging distance|
18hr on/6 hr off
12hr on/12hr off
|SE Series||Seeding||Veg||Flower||Veg-hanging distance||Flower-hanging distance|
23 thoughts on “Frequently Asked Questions”
Hello, I was looking at the Upgrade SE5000 480W Led Grow Light Dimmable Full Spectrums and was wondering if you could give us a coupon code?? With kind regards Tristan Klop.
Hello, you can use the coupon code: welcome
What does the “please pay attention” bit in the shipping to Ireland section mean?
To Irland, it’s 22oV/EU Plug
It might be because the products that they send from the EU have EU 2 prone plugs as Ireland uses UK 3prone plugs, yet we are in the EU. It just that we were part of UK and we never switched over but all EU plugs will work with a single simple EU-UK pkig adaptor.
Is this a originally spider farmer led grow light ?
Thanks for your interest in our product. Of course, it’s originally spider farmer, this site specially for Germany and Europen buyers with EUR
Do you declare what you are shipping on the outside of the box? I want the 120x120x200 tent shipped within the EU. Will it stat what it is, “Grow Tent”,?
Please do not worry, no character like “grow”
Hi can you say me the difference between se 5000 black and se 5000 grey please?
Grey one was designed with Samsung Lm301B diodes, black one was Samsung LM301D diodes. About the difference, please check this article.
How often should you change the carbon filter – using the grow kit with the 4 inch inline fan and carbon filter in a 60cmx60x140 grow tent.
Usually we suggest change the activated carbon after using 25 weeks
Hi can I control the lights via lan cable?
Do you mean daisy chain? It’s RJ11 cable
Hi when is the 150x150x200 tent back in stock?
With the SE7000 does that only have LM301B or is it upgradeable to LM301H.. (if not which light has theLM301H?)
For 150x150cm tent, might be back to stock in 15 business days.
Now we have no plan to upgrade the SE7000 to LM301H. Also, we have no lights with LM301H on sale.
Hi. I just ordered the spider farmer SF4000 450w, order number 23774 payment method paypal. and its still on pending
Hello, we got your order but with an address issue. Please check your email.
Were can i find structual suppurt for the 140cm x 70 cm tent
DO you have instructions on how to properly clean your inline fan? I have searched and can’t find anything.
Just wipe it with a damp towel.