Q & A
As soon as you place the order, an order confirmation will be emailed to you. This means we have received your order and payment.
As soon as we receive your order, we automatically reach out to our warehouse to confirm the product is in stock and is available for immediate shipment. In rare cases, if the product is on backorder or unavailable, we will contact you immediately and ask if you would like to wait for the product to become available or have your payment refunded. If the item is available for immediate shipment (1-3 business days) we will submit the order for processing and arrange shipment.
If the item title shows preorder for your country, your order is preordered. Usually, preorders will ship out 2 weeks after you placed the order.
Germany: Ship from Germany warehouse with EU Plug, free shipping, no customs.
Ireland: Ship from Germany warehouse with EU plug, please pay attention.
Europe: Ship from Germany warehouse with EU plug.
Island and remote address
A, For some countries, the zip code is in a remote region, and the carrier will charge an additional remote shipping fee. So sometimes you might get an email from us for the additional fee.
B, For Island, we can only ship from China, the buyer needs to pay an extra shipping fee, and bear the customs clearance fee.
1, We offer discreet fast shipping via DHL, GLS, or other couriers within 24 hours after we got your order(Business days).
2, After the order is processed, allow 4 to 7 business days for the product(s) to reach you.
3, If your tracking number hasn’t been updated in 5 days, please contact us to check it.
4, The following countries need to ship from China, the buyer needs to bear the customs clearance. Please pay attention.
Iceland, Liechtenstein, Macedonia, Norway, Switzerland, Ukraine, Vatican City, San Marino, Cyprus
If your country can't place the order, feel free to contact us at: [email protected]