Warranty

Spider Farmer Limited Warranty

To obtain warranty service, please contact Spider Farmer using the information described at spiderfarmer.eu.

1. Proof of purchase may be required to verify eligibility.

2. For requests to return or exchange items, they must be in their original packaging and include all accessories and gifts.

3. Non-quality returns must be made at the customer’s expense.

Spider Farmer will provide warranty service through the following options, which are only available in the United States, Canada, United Kingdom, European Union, and Australia.

LED Grow Light 

5-Year Warranty: Customers have 30 days to return or exchange items without reason.

1. Accessories may incur additional shipping fees, and the product may be subject to depreciation or replacement costs.

Within one year, we offer free accessories, maintenance, and freight. Additionally, there are 1 to 5 years of free charging accessories and freight, or options for depreciation and replacement with new items.

Supplemental LED Bar / Glow Series / Smart Controllers

2-Year Warranty: Customers have 30 days to return or exchange items without reason.

1. Accessories will incur shipping fees, and replacements may have a depreciation cost ranging from 50% to 80%.

In the first year, accessories, maintenance, and freight are free. From 1-2 years, the customer is responsible for the freight when sending accessories.

Grow Tent

Customers have 30 days to return items without reason.

1. Free accessories can be sent within the first 3 months; for 3-6 months, customers will be responsible for the shipping cost of accessories. Beyond 6 months, customers will cover all after-sales fees.

Grow Accessories
Customers have 30 days to return items without reason.

1. Accessories with a 2-year warranty will be fully covered within the first year. From 1-2 years, the customer is responsible for shipping costs and may incur a 50% to 80% depreciation fee for replacements.

2. Accessories with a 1-year warranty will be fully covered within one year.

Order Shipping from China 

We offer free accessories; however, customers are responsible for covering shipping costs and tariffs.

Request Warranty
Please send an email with details to us: [email protected]  we will help you solve the problem quickly.
1. Order screenshot. The order number, product model, and order time can be seen clearly.
2. Videos or pictures about product issues.
3. Please describe the problem in detail and precisely.

Disclaimer
1. There will be a repair fee to be paid:
If the light is tampered with or found to be damaged by the customer.
The warranty is void:
If the damage is caused by abnormal use, such as dripping water, inputting voltage error, dropping or breaking the light, disassembling the light, etc.
The extent of the warranty is ultimately at SPIDER FARMER’s discretion. We reserve the right to refuse warranty repair or replacement service to anyone.
2. We only provide a warranty to customers who buy items from authorized stores, such as our official website, authorized Amazon/eBay store, retailer, distributor, or agent.