Warranty

Spider Farmer Five Years Limited Warranty

To obtain warranty service, please contact Spider Farmer using the information described at spiderfarmer.eu. Proof of purchase may be required to verify eligibility. 

Spider Farmer will provide warranty service through the following options, which are only available in the United States, Canada, United Kingdom, European Union, and Australia.

1. Each product requires the consumer to provide proof of purchase, receipt of goods can be no reason to return and exchange in 30 days.  Grow Tents must be in their original condition. Spider Farmer will bear the shipping cost for return or replacement.

2. If a defect arises within 2 years, Spider Farmer will provide free after-sale service.  If a customer returns a Product or part that is ineligible for service, Spider Farmer will charge the customer’s credit card/PayPal for the authorized amount.

3. The LED lights purchased for 2 to 5 years can get free accessories or a trade-in allowance

*Lights shipped from China: Free Accessories. The buyer needs to bear the shipping costs of the accessories.

Inline Fan
2 years warranty: Under normal use, provide free reparation service within the warranty period. [Operating conditions: ambient temperature around 30℃; Relative humidity 15-65%]

Controller And MatKits
2 years warranty: Under normal use, provide free reparation service within the warranty period.

Grow Tent And Grow Bags
Please check if the package is intact within 48 hours of receiving the product. There is no return service, including tent and mat bags. If you have any questions, please send related videos or photos of the defective product and photos of all labels on the package to email [email protected]  and we will help you solve the problem as soon as possible

Request Warranty
Please send an email with details to us: [email protected]  we will help you solve the problem quickly.
1. Order screenshot. The order number, product model, and order time can be seen clearly.
2. Videos or pictures about product issues.
3. Please describe the problem in detail and precisely.

Disclaimer
1. There will be a repair fee to be paid:
If the light is tampered with or found to be damaged by the customer.
The warranty is void:
If the damage is caused by abnormal use, such as dripping water, inputting voltage error, dropping or breaking the light, disassembling the light, etc.
The extent of the warranty is ultimately at SPIDER FARMER’s discretion. We reserve the right to refuse warranty repair or replacement service to anyone.
2. We only provide a warranty to customers who bought items from the authorized stores, such as our official website, authorized Amazon/eBay store, retailer, distributor, agent