Order Confirmation
As soon as you place the order, an order confirmation will be emailed to you. This means we have received your order and payment.
As soon as we receive your order, we automatically reach out to our warehouse to confirm the product is in stock and is available for immediate shipment. In rare cases, if the product is on backorder or unavailable, we will contact you immediately and ask if you would like to wait for the product to become available or have your payment refunded. If the item is available for immediate shipment (1-3 business days) we will submit the order for processing and arrange shipment.
If the item title says "pre-order", your order is a preorder. Preorders typically ship 2 weeks after your order or based on the ETA we provide.
Shipping
Germany: Ship from Germany warehouse with 220V/EU Plug, free shipping, no customs.
Ireland: Ship from Germany warehouse with EU plug, please pay attention.
Europe: Ship from Germany warehouse with EU plug.
For countries like Norway and Switzerland, we can’t ship big grow tents (the size is larger than 150cmx150cm) and SF4000 Full grow tent kits.
NOTE： Island and remote address
A, The zip code is in a remote region for some countries, and the carrier will charge an additional remote shipping fee. So sometimes you might get an email from us for the additional fee.
B, For the Island, we can only ship from China, the buyer needs to pay an extra shipping fee and bear the customs clearance fee.
About Shipment
1, We offer Fast shipping via DHL, GLS, DPD or other couriers within 24 business hours after we get your order(Except pre-order).
2, After processing the order, allow 4 to 7 business days for the product(s) to reach you.
3, If your order contains multiple items, they may arrive in separate packages. Please pay attention.
4, Please contact us to check if your tracking number hasn’t been updated in 3 days.
5, The following countries need to ship from China, the buyer needs to bear the customs clearance. Please pay attention.
Iceland, Liechtenstein, Macedonia, Norway, Switzerland, Vatican City, San Marino
If your country can't place the order, feel free to contact us at: [email protected]
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